general info + settings

The balance displayed on your dashboard consists of your chequing and savings account balances.

We’ve removed your registered and share accounts from this total so you only see what funds you have immediate access to. You can see all your account balances on the accounts page.

Yes you can! You can add account nicknames by going to settings > account settings > existing accounts. Simply enter in the new name and save.

Yes! Navigate to settings > account settings > existing accounts. Click on the arrow and drag the accounts into the order you’d like.

Make sure to scroll down to the bottom of the page to save your changes.

This quick balance enables or disables the quick balance feature on the Sunova Go Mobile App.
Yes! You can turn on text message (or SMS) banking under settings > alerts. There, you can enable / disable alerts for your accounts and change the nicknames for text message banking.

You can change your Sunova GO Web password in settings > membership settings. You will need to know your current password to create a password.

If you do not remember your current password, please contact Sunova Help HQ (1.833.378.6682) and we’ll reset it for you.

Yes you can report it missing through Sunova GO Web. Click on the 3-bar menu and select support.

Select ‘report’ and you will be taken to a page with your current Sunova debit cards. Select the card you wish to report missing and select ‘report lost or stolen’.

If you find your missing card, you’ll need to contact Sunova Help HQ to reactivate it. Please, remember that if you misplaced your card, it’s important for you to report it missing as soon as possible.

statements

Your account statements are in the documents section. You can also find cheque images and annual statements in that area as well.

payments + transfers

To pay a bill, you must first have the ‘biller’ set up in Sunova GO Web.

To add your account information and the biller, access the ‘manage billers’ page by clicking on either ‘payments’ or ‘settings’.

From there, click on the ‘add biller’ button at the bottom of the page.

From the drop-down menu, select the biller you want to add, choose a nickname for the payment, add your account number, and click on ‘add biller’.

To submit a government payment, you first need to set up a form.

  1. Navigate to settings (in the 3-bar menu). You’ll see a list of options to manage, including government payments.
  2. Click ‘add form’, select the form you would like to submit, fill in all the requested information, and press ‘next’.
  3. Now you can navigate to payments (in the top menus bar) to submit your government payment.

First need to set up the external account.

  1. Navigate to the settings (in the 3-bar menu). You’ll see a list of options, including accounts.
  2. Select manage setting for external accounts and ‘add external account’.
  3. Fill in the requested information and save. You can use the search function to find the route and transit number for the external financial institution.
  4. To verify this account, Sunova will make a small deposit into the account you entered. Once the deposit is added, you’ll need to return to the settings to confirm the amount deposited.

Once your account is verified, you can transfer funds in and out of your external account under ‘transfer funds’.

To exchange your Canadian funds to US dollars, you’ll need to have a US dollar account set up with Sunova. If you don’t have one set up, contact Help HQ or your branch to create an account.

Under ‘transfer funds’, you’ll find ‘currency exchange’. Click ‘next’ to get started.

Choose the account you’d like to convert money from and which account you’d like to add the money to and how much you’d like to convert. Click ‘next’ to confirm.

interac e-transfer®

An Interac e-Transfer® allows members to transfer money from Sunova Online to any other person who has an email address and an account at a participating Canadian credit union or bank.

Yes! Interac e-Transfers® are very secure. The money is not sent by email or text message; only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to give instructions on how to deposit the money. The funds remain safely at the financial institution, and are transferred through existing payment networks that have been used for years to settle cheques and for bank machine deposits and withdrawals.

The system's built-in security features include:

  • Confidential login issued by your financial institution
  • The latest encryption technology
  • Security question to ensure only the intended recipient can access the money being transferred

A non-refundable fee of $1.50 is immediately withdrawn from your account when you send an Interac e-Transfer®. Sunova does not charge a fee to receive an Interac e-Transfer, but other financial institutions may.

When you send an Interac e-Transfer®, the funds are withdrawn from your account immediately. The amount of time it takes for a recipient to receive an Interac e-Transfer® to their email address depends on internet connectivity, including the recipient's email system. It can take up to 30 minutes or longer for an Interac e-Transfer® to arrive.

Interac e-Transfers® allow you to securely send money to anyone with an email address or mobile phone number and a Canadian deposit account.

Please note: If the recipient's financial institution does not yet offer Interac e-Transfer® services, or if they don't bank online, they can still receive Interac e-Transfers®. In the notice the recipient gets when they are sent an Interac e-Transfer®, there is a link that will take them to the CertaPay website. By registering with CertaPay and providing their banking information, they can receive the e-Transfer. The deposit usually takes 4 - 6 business days to process and a fee will be deducted from the deposit amount.

Yes, please see the list below:

Per transaction Send (debits) $3,000
Receive (credits) $10,000
Daily Send (debits) $3,000
Receive (credits) $10,000
Weekly Send (debits) $5,000
Receive (credits) $25,000
Monthly Send (debits) $10,000
Receive (credits) $50,000

Nope! There is no minimum amount required.

Not yet, but we are working with our provider to bring Interac e-Transfers® to our upcoming mobile app.

You can cancel an Interac e-Transfer® in Sunova Online if the recipient has not deposited the money. The money will be re-deposited into your account.

A recipient has 30 days to deposit the money. If the recipient has not deposited the money you transferred after 60 days, the money will be re-deposited to your account. It can take up to 7 business days after the 60 day expiry period for the money to be re-deposited to your account.

A recipient can decline to deposit an Interac e-Transfer®. In this case, the sender will be notified by email that the deposit has been declined, and can then follow the instructions in the email to deposit the money back into their account.

Using invalid characters in the comment field box may produce an invalid error message. These characters include: - , & , _, #, % and various 'brackets'. To avoid getting this error message, please don't include these in the comment field box when sending an Interac e-Transfer®.

This service is not available for any personal accounts that require two or more signatures to perform transactions.

For security reasons, you can only send money by email via Sunova's online banking portal, Sunova Online.

No, you will not be able to deposit your Interac e-Transfer® to a foreign bank account. This service is currently only available to those who bank at a participating Canadian financial institution with a Canadian currency account. If you have received an Interac e-Transfer® but do not have a Canadian bank account, ask your sender to cancel the transfer. Once the transfer is cancelled, the funds will be re-deposited in the sender's account. If you cannot contact the sender, the transfer will automatically expire after about 30 days and the sender will receive a notification to redeposit the funds.

Each time you set up an Interac e-Transfer® recipient, you'll be prompted to create a unique security question and answer for that recipient - this question will accompany any e-transfer you send to this recipient as a security measure.

They'll need to know the answer before they can access the money you've sent to them. The best way to communicate the answer to the recipient is by phone or in-person.

The security answer must follow these guidelines:

  • Must be one word
  • Must not contain any blank spaces
  • Must be between 6 - 25 characters
  • Must not contain special characters (i.e. $, #, @, &, etc.)
  • The answer is not case sensitive and both letters and numbers are accepted
  • If the answer is a date, the format is dd-mm-yyyy (i.e. 22-03-2011)

The sender will receive an email or text message notifying them that the recipient answered the security question incorrectly. The notification will contain instructions for reclaiming and depositing the money.

have questions?

Help HQ is here to, well, help! Our Help HQ staff are available during following hours:

Monday – Friday 8:00 am – 8:00 pm
Saturday and Sunday 8:00 am – 4:00 pm

Give them a call 1.833.378.6682 or start a chat session!

chat now!